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Broadband User Agreement

TECHNICAL INNOVATION CENTER SERVICE CANCELLATION POLICY

1. A customer may cancel their account by providing thirty (30) days written notice to Technical Innovation Center at HCC.
2. The Technical Innovation Center at HCC also does not accept email cancellations.
3. We must have written confirmation of the cancellation and of the account information, particularly access codes, before a cancellation request can be processed.
4. If the customer chooses to close their account, and then reopens it after it has been closed, the customer is only eligible for the rate occurring when they reopen their account, not for rates or promotions they may have been on when they closed their account.
5. Non-use of a Technical Innovation Center at HCC account is not considered to be equivalent to cancellation.
6. Notice must be provided to Technical Innovation Center at HCC to terminate billing.

TERMINATION AND SUSPENSION

The Technical Innovation Center at HCC may, in its sole discretion, terminate the user's account at any time with or without reason. Technical Innovation Center at HCC also may, at its sole discretion, suspend a user's account at any time with or without reason. TERMINATION OR SUSPENSION DOES NOT RELEASE THE USER FROM LIABILITY FOR CHARGES DUE AND OWING. The user is responsible for any and all fees and costs (including but not limited to legal and court costs) required for collection of the user's past due account. Should any customer's data be maintained on any electronic storage device owned, leased or otherwise under the legal control of the Technical Innovation Center at HCC, the Technical Innovation Center may delete all data, files or other information that is stored in user's account upon termination. Accounts suspended for nonpayment will be "held" for a thirty (30) day period. During the thirty (30) day suspension period, Technical Innovation Center at HCC will preserve any assigned user name and account storage space if any. If payment has not been made within 30 days, Technical Innovation Center at HCC will exercise it's right to delete data files stored in the user's account. Once an account has been deleted the username for that account becomes available to any new user. Furthermore, the user will be obligated to pay all unpaid balances and an activation fee to have service reinstated. Technical Innovation Center at HCC may, in its sole discretion, terminate or suspend the user's account in order to satisfy the safe harbor provisions of the Digital Millennium Copyright Act.

FILE TRANSFERS

It is expected that file transfers will occur on a usual basis. However, the Technical Innovation Center reserves the right to suspend or terminate service to clients that engage in practice of swapping large video and audio files. In these circumstances, Technical Innovation Center at HCC will proactively discontinue the connection without notice. If such activity continues, Technical Innovation Center at HCC will terminate service in accordance with the Termination and Suspension policy outlined above.

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